Last Updated: 14.01.2025

We aim to provide the best illustration and design services at minadrawing.com. Below is our refund and returns policy for services and digital products.

Services (Graphic Recording, Logo Design, Branding, etc.):

1. Custom Services:

As our services are tailored to your specific needs, we cannot offer refunds once work has commenced or after delivery. However, if you are unsatisfied with the final product, please contact us at [email protected] within 7 days of delivery, and we’ll do our best to address your concerns.

2. Cancellation Policy:

• If you need to cancel your order before work has started, a full refund will be provided.

• Once work has begun, partial refunds may be offered depending on the time and resources invested.

Digital Products (PDFs, Prints, etc.):

1. Refund Eligibility:

• Digital downloads and customized designs are non-refundable due to their nature.

• If you encounter technical issues accessing a digital product, email us at [email protected] for assistance.

2. Damaged or Incorrect Files:

If you receive a damaged or incorrect file, please contact us within 3 days of purchase, and we will resend the correct product at no additional cost.

Remote or On-Site Graphic Recording Services:

1. Deposits:

A deposit may be required to book our services. Deposits are non-refundable if cancellation occurs less than 48 hours before the event.

2. Rescheduling:

If you need to reschedule, please notify us at least 48 hours in advance. We’ll do our best to accommodate your new date based on availability.

General Notes:

• Refunds are processed back to the original payment method within 7-14 business days after approval.

• For any issues, questions, or special cases, contact us at [email protected] with your order details.

Thank you for choosing minadrawing.com for your illustration and design needs! Your satisfaction is our priority.